Privacy Policy

1. About this Privacy Policy

IO2M8 ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you contact us, submit an enquiry through our website or through our advertising platforms, including Meta/Facebook and Instagram.

2. Information We Collect

Depending on how you contact us, we may collect:

• Your name
• Email address
• Telephone number
• Business name
• Business website address
• Information about your business and the services you provide
• Information about what you are looking to improve
• Any other information you choose to provide when contacting us

When you submit an enquiry through a Meta lead form, some information such as your name, email address and phone number may be pre-filled using information associated with your Meta account.

3. How We Use Your Information

We may use your information to:

• Respond to your enquiry
• Contact you about the services you have expressed an interest in
• Discuss your business requirements
• Assess how our website, AI chatbot and automation services may be suitable for your business
• Arrange demonstrations or follow-up calls
• Provide information about our services
• Improve our services and customer experience
• Keep records of enquiries and communications

We will not use your information for unrelated purposes without a lawful basis for doing so.

4. How We Contact You

If you submit an enquiry through one of our forms, we may contact you using the details you provide.

This may include contacting you by telephone, email or other communication methods relevant to your enquiry.

You can ask us to stop contacting you at any time.

5. Sharing Your Information

We may use trusted service providers and technology platforms to help us operate our business, manage enquiries and provide our services.

This may include platforms used for:

• Lead generation
• Website hosting
• Customer relationship management
• Communications
• Scheduling
• Analytics and advertising

Where we use third-party providers, we take reasonable steps to ensure that your information is handled appropriately and securely.

We do not sell your personal information.

6. Meta Platforms

If you submit an enquiry through a Facebook or Instagram lead form, your information may be processed by Meta in accordance with Meta's own privacy policies and terms.

IO2M8 will receive the information you choose to submit through the lead form so that we can respond to your enquiry.

7. How Long We Keep Your Information

We will only retain your personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including where we need to maintain records of enquiries, communications or business relationships.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Your Rights

Depending on the circumstances and applicable data protection law, you may have rights including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to certain uses of your information
• The right to request restriction of processing
• The right to withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

Any updates will be published on this page with a revised "Last updated" date.